In using this website and/or booking any services herein, you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Policy, and Disclaimer Notice, and any or all agreements to purchase products or services: "Client", "You" and "Your" refers to you, the person accessing this website, and/or the beneficiary of your purchase, either/both accepting the Company's Terms and Conditions. The "Company", "ourselves", "we" and "us", refers to our Company. "Party", "Parties", or "us", refers to both you and us, or either you or us, all terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to you in the most appropriate manner, for the express purpose of meeting your needs in respect of provision of our stated products and services, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
No1 Lounges respects your privacy.
For more information about how we use your personal data, please take a look at our Privacy and Cookies Policy.
We are registered under the Data Protection Act 1998 , and as such, any information concerning you and your records may be passed to third parties. However, your records are regarded as confidential and therefore will not be divulged to any third party, other than our partners if necessary to fulfill our obligations to you, and if legally required to do so, to the appropriate authorities. You have the right to request sight of, and copies of any and all of your records we keep, on the proviso that we are given reasonable notice of such a request. You are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue you with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed products and services.
Please email us at info@No1Lounges.com if you do not wish to receive any future marketing messages from us
Those products which we may offer for sale in our Lounges or through our website from time to time. to include, but not limited to:
Champagne Experience Gift voucher
Lounge Experience Gift voucher
Those services offered by us, to include, but not limited to:
Partner lounges (including Manchester Escape Lounges)
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised us of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damage.
Unless caused by our intentional act or gross negligence, we are not liable for, and you agree that we neither accept nor owe any responsibility for, any loss or damage whatsoever to any person or property or the death of or injury suffered to any person or animal whilst visiting, or otherwise utilising any Product or Service purchased or obtained through No1 • You agree to indemnify and hold us and our affiliates harmless against any such loss or liability, cost, expense, or damages arising from or in relation to your purchase and/or use of the No1 Products and/or Services. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.
We accept all major credit/debit cards (with the exception of maestro) as acceptable methods of payment. Our terms are payment in full at the time of purchasing a Product or booking a Service. All Products and Services remain the property of the Company until payment is fully processed.
Cancellation requirements are detailed under the Terms and Conditions relating to specific Services.
Both parties have the right to terminate any services for any reason, including the ending of services that are already underway, pursuant to the Terms and Conditions relating to specific Services. No refunds shall be offered, where a Service is deemed to have begun and is, for all intent and purposes, underway. No monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded.
Unless otherwise stated, the Services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its contents is prohibited, including such by framing or other similar or any other means without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby hold harmless this Company, its employee, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
We use IP addresses to analyse trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Like most interactive web sites, cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting the site. Please view our Cookie statement for more information.
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
We do not monitor or review the content of other parties' websites which are linked to or from this website. Opinions expressed or material appearing on such websites is not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site to read the privacy statements of these other sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exist on all text relating to the Company's services and the full content of this website.
See Contact us.
This Company is registered in England and Wales, Number 05778886, with its registered office address at Hampton Court, Manor Park, Runcorn, Cheshire, England, WA7 1TT.
The Company shall not be liable to you for any failure to perform any obligation under any agreement which is due to an event beyond the control of the Company including, but not limited to, any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. The Company, if affected by such event, shall forthwith inform you of the same and shall use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.
Failure of the Company to insist upon strict performance of any provision of this or any agreement or the failure of the Company to exercise any right or remedy to which it is entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any agreement. No waiver of any of the provisions of this or any agreement shall be effective unless it is expressly stated to be such and signed by the Company.
The laws of England and Wales govern these Terms and Conditions. By accessing the website, purchasing any of our Products, or booking and/or using any of our Services, you consent to these Terms and Conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limits set out above) then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or any agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.
The Company reserves the right to change these conditions from time to time as it see fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our customers personally identifiable information, notification by email or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.
These Terms and Conditions form part of the agreement between you and the Company. Your accessing of this website and/or undertaking of a booking or purchase indicates your understanding and agreement to, and acceptance of, the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
© No1 Lounges Ltd 2025 - All rights reserved.
Entry into a No1 Lounges lounge (“No1”, “we” or “us”) is subject to these Conditions of Entry and the No1 Lounges Terms & Conditions (together “Conditions”) • In using this voucher you are agreeing with us to abide by these Conditions, which may change from time to time, and may be viewed in full at www.No1Lounges.com • This voucher entitles one person (“you” or “Guest”) to entry to the No1 lounge designated on your confirmation and to one complimentary glass of our house champagne • It is non-refundable and is valid for a single visit of up to three hours, for up to one year from the Issue Date (unless purchased at a promotional rate and the redemption period is stated on no1lounges.com/gift-voucher/champagne-experience or at any point during the purchase process) • You may extend your visit beyond three hours for an additional fee and subject to availability • To ensure we provide the highest levels of service, we reserve the right to refuse entry to any person at any time, for any reason deemed appropriate by us, including (but not exclusively): capacity limitations, intoxication of any Guest or any conduct that we consider to disturb other Guests • No outside food or drink is permitted • Smart casual or business attire is encouraged and we reserve the right to refuse admission to any person dressed in a way that might be deemed inappropriate • We permit the entry of service animals but may prohibit the entry of other animals • Children (accompanied by an adult) and families are welcome, but may be required to utilise the designated family areas where available, or be seated as directed by our staff • Any person gaining unauthorised access to No1 may be liable for prosecution • Guests under the age of 18 may not consume alcohol while visiting No1 • As we have a shared responsibility to ensure that no Guest becomes intoxicated prior to flying, we reserve the right to limit alcohol consumption accordingly • Alcoholic beverages may not be taken from any No1 facility • If you use a Light Refreshment Voucher (“LRV”) as payment or partial payment for entry into No1, you hereby assign any subsequent LRV issued by an airline for a continuous delay of the same flight to us • You may not use LRVs to purchase any consumables available for sale at No1 • While we may display flight information, we have no responsibility to inform you of flight information or changes to flight information, and are not responsible for missed flights • Unless caused by our intentional act or gross negligence, we are not liable for, and you agree that we neither accept nor owe any responsibility for, any loss or damage whatsoever to any person or property or the death of or injury suffered to any person or animal whilst at No1 • You agree to indemnify and hold us and our affiliates harmless against any such loss or liability, cost, expense, or damages arising from or in relation to your visit to No1 Lounges.
Entry into a No1 Lounges lounge (“No1”, “we” or “us”) is subject to these Conditions of Entry and the No1 Lounges Terms & Conditions (together “Conditions”) • In using this voucher you are agreeing with us to abide by these Conditions, which may change from time to time, and may be viewed in full at www.No1Lounges.com • A lounge voucher entitles one person (“you” or “Guest”) to entry to the lounge designated on your confirmation email. A credit voucher provides a monetary value that can be used towards a lounge booking • It is non-refundable and is valid for a single visit of up to three hours, for up to one year from the Issue Date (unless purchased at a promotional rate and the redemption period is stated on no1lounges.com/giftvoucher or at any point during the purchase process) • You may extend your visit beyond three hours for an additional fee and subject to availability • To ensure we provide the highest levels of service, we reserve the right to refuse entry to any person at any time, for any reason deemed appropriate by us, including (but not exclusively): capacity limitations, intoxication of any Guest or any conduct that we consider to disturb other Guests • No outside food or drink is permitted • Smart casual or business attire is encouraged and we reserve the right to refuse admission to any person dressed in a way that might be deemed inappropriate • We permit the entry of service animals but may prohibit the entry of other animals • Children (accompanied by an adult) and families are welcome, but may be required to utilise the designated family areas where available, or be seated as directed by our staff • Any person gaining unauthorised access to No1 may be liable for prosecution • Guests under the age of 18 may not consume alcohol while visiting No1 • As we have a shared responsibility to ensure that no Guest becomes intoxicated prior to flying, we reserve the right to limit alcohol consumption accordingly • Alcoholic beverages may not be taken from any No1 facility • If you use a Light Refreshment Voucher (“LRV”) as payment or partial payment for entry into No1, you hereby assign any subsequent LRV issued by an airline for a continuous delay of the same flight to us • You may not use LRVs to purchase any consumables available for sale at No1 • While we may display flight information, we have no responsibility to inform you of flight information or changes to flight information, and are not responsible for missed flights • Unless caused by our intentional act or gross negligence, we are not liable for, and you agree that we neither accept nor owe any responsibility for, any loss or damage whatsoever to any person or property or the death of or injury suffered to any person or animal whilst at No1 • You agree to indemnify and hold us and our affiliates harmless against any such loss or liability, cost, expense, or damages arising from or in relation to your visit to No1 Lounges.
These terms and conditions apply to No1 Lounges Airport Transfers ("Airport Transfers") provided by No1 Lounges Ltd ("No1", "we" or "us"). By purchasing an Airport Transfer, you ("you", "your" or "Passenger") agree to abide by the following Terms and Conditions and all other No1 Lounges Terms & Conditions (together " Conditions") • The Conditions may vary from time to time and the latest version may always be found at www.No1Lounges.com • In the event of any conflict between these terms and conditions and those on our website, the Terms & Conditions at www.No1Lounges.com shall apply • All Passengers shall be bound by these Conditions • We expressly reserve the right to vary the Conditions at any time and without notice •
We may accept or reject a request for Airport Transfers at our own discretion • At least one Passenger in your party must be over 18 years of age • We will service all booking requests received 6 hours prior to the requested pick-up time • On acceptance of your booking by us, you will be issued with an email containing your confirmation number and relevant booking information ("Confirmation Email") • If there are any discrepancies within the Confirmation Email, it is your responsibility to immediately contact us on +44 (0) 8442 64 64 44 ("Lounges Enquiries") to make corrections • Failure to timely correct any errors may later result in additional charges for changes to your booking reservation, which will be due prior to your journey starting • Your confirmation number must be quoted should you contact us • Your booking is only valid for the number of persons indicated at the time of booking •
You will receive a telephone call or SMS up to 48 hours before your pick-up time confirming the details of your journey • If you have not received this contact 24 hours prior to your pick-up time it is your responsibility to telephone Lounges Enquiries• Cancellations and amendments to your booking must be made by telephone to Lounges Enquiries no less than 4 hours prior to the scheduled pick-up time to avoid full charge • Cancellations and amendments made at any time may be subject to an administration fee of up to £5 • Refunds may only be issued to the credit/debit card that was used to make the original purchase • ny waiting time required of the driver at pick-up should be specified at the time of booking and may be charged on an individual case basis • If your booking pick-up location is not at an airport you will be issued 30 minutes waiting time free of charge ("Complimentary Wait") which starts at your agreed pick-up time • If your booking pick-up location is at an airport upon your arrival from a flight, your Complimentary Wait is defined as the period of 30 - 60 minutes after the actual landing time of your flight and our driver will greet you near the exit to the customs channel in the arrivals area • It is your responsibility to provide a contact number in your booking on which we can call you in the event our driver cannot find you •
In the event you fail to appear for your scheduled pick-up, you shall not be entitled to a refund • We reserve the right to charge up to £6.25 per 15 minute period of waiting time or part thereof over the Complimentary Wait or for other waiting time(s) incurred due to your request for an additional stop or other amendment(s) • Changes made to the originally booked route, that add mileage to the route, may incur additional charges of £2.10 per mile • We may charge up to £50.00 for serious soiling of our vehicle caused by you, your party or property • Should you require changes to your booking and/or to enquire about the additional charges, or for any questions regarding this service you may phone Lounges Enquiries• Additional charges may be paid by credit/debit card over the phone when calling this number • You may request a receipt when making payment over the phone for any additional charges and it will be subsequently issued in the post within 5 working days •
We reserve the right to refuse service to any Passenger deemed to be abusive, aggressive, for behaving in any other way that we deem may put our drivers at risk or discomfort, or for any other reason • In the event this happens, the journey may be terminated at any point and the Passenger shall not be entitled to a refund and shall make their own arrangements for transportation •
In the event of an accident or a breakdown, we will issue a replacement vehicle where applicable, however we will not be liable for any missed flights as a result of this • We will not be liable for any missed flights due to traffic, weather, force majeure, or your late arrival due to your chosen pick-up time • e will assist with loading and unloading your luggage • We will not be required to, or be responsible for, transporting any pet or animal • Child and infant car seats may be available, but only if reserved at the time of booking • Gratuities are not included in the price for services • Tipping our drivers is at your discretion •
We may hold and use the personal information collected from you in connection with your booking in order to meet our commitments to you, to market products and services to you, to improve customer service, and to comply with any legal, governmental or judicial requirement • From time to time, we may send electronic marketing or promotional material to you • We will hold all personal information at our registered office • You are responsible for ensuring the accuracy of any personal information which we hold • We will abide by all applicable privacy laws regarding your right to review and correct any personal information which we hold •
We are not liable for, nor do we accept any responsibility for, any loss or damage whatsoever to any person or property or the death of or injury suffered to any person whilst utilising the Airport Transfer • Should you wish to register a complaint regarding any aspect of the Airport Transfer, please call the Dedicated Line • We reserve the right to handle each complaint on an individual basis • Unless caused by our intentional act or gross negligence, we are not liable for, and you agree that we neither accept nor owe any responsibility for, any loss or damage whatsoever to any person or property or the death of or injury suffered to any person or animal whilst at No1 • You agree to indemnify and hold us and our affiliates harmless against any such loss or liability, cost, expense, or damages. arising from or in relation to your use of the Airport Transfer • These Conditions shall be governed by and construed in accordance with English laws, and any action or other legal process with respect to any matter or thing in connection with these Conditions against us, or our affiliates, shall unless otherwise agreed by us, be instituted and carried out only in the appropriate courts of England •
Our train service to and from Heathrow Airport is provided by Heathrow Express. By purchasing a ticket from our site you are agreeing to Heathrow Express’ conditions of carriage which can be found on the Heathrow Express website.
Our train service to and from Gatwick Airport is provided by Gatwick Express. By purchasing a ticket from our site you are agreeing to Gatwick Express’ conditions of carriage which can be found on the Gatwick Express website.
Our train service to and from Stansted Airport is provided by Stansted Express. By purchasing a ticket from our site you are agreeing to Stansted Express’ conditions of carriage which can be found on the Stansted Express website.
Our airport parking services at Birmingham, Gatwick, Heathrow and Stansted airports are provided by Purple Parking. By purchasing this product from our site you are agreeing to Purple Parking’s terms and conditions which can be found on the Purple Parking website.
You agree to hold us and our affiliates harmless against any loss or liability, cost, expense or damages arising from or in relation to your use of an airport parking service purchased through No1.
Access to the premium security lane at Gatwick Airport is complimentary with advance lounge bookings for Clubrooms at Gatwick that is made directly with No1 Lounges Ltd, either via No1Lounges.com or by calling 08442 646440. Complimentary access to the premium security lane will be granted on production of the confirmation email issued for the lounge booking made with No1 Lounges. This should be presented as a print out at the premium security lane to gain access, and will be valid only for the number of people on the lounge booking. Premium Security lane access is not included in No1 Lounge bookings or My Lounge bookings. It can be purchased for an additional £5 for No1 or My Lounge bookings.
Complimentary access to the express security lane is subject to availability. Guests that are eligible to use the Express Lane need to present a printed copy of their confirmation email in order to gain access. Entry will only be valid for the number of people on the lounge booking.
In exceptional circumstances, we may need to transfer the fulfilment of your lounge booking to another organisation or entity. The operator of each lounge listed on No1Lounges.com is also subject to change. We will notify you if such an event occurs, but this will not affect your rights or our obligations under these Terms.
Unless noted otherwise on your Pass or Booking Confirmation, entry is restricted to the lounge location booked three hours prior to your scheduled flight departure time. • Bookings must be made more than 5 hours prior to your flight's scheduled departure time. After this time, entry to the lounge can only be purchased at the lounge reception. • In the event your flight is delayed, all bookings made on no1lounges.com are eligible for Guaranteed Delay Cover. Any bookings purchased via third parties, partners and other websites are not covered but additional time in the lounge can purchased at our current rate, subject to space availability • Please note that lounge opening times may alter from time to time at our discretion • To ensure we provide the highest levels of service, we may ask guests to change their behaviour for any reason deemed appropriate by us, including (but not exclusively): sleeping, creating excessive amounts of noise or any activity that may disturb other Guests. We also reserve the right to refuse service for any of these reasons. We may also refuse service due to capacity limitations or the intoxication of any Guest. • No outside food or drink is permitted • We encourage all our guests wear smart-casual clothes in our lounges. While we do not have a strict dress code, we do reserve the right to refuse admission to anyone wearing clothing unsuitable for the lounge. This includes themed or fancy dress, clothes with slogans that may cause offense, clothing that exposes midriffs or upper thighs, and bare shoulders on men. • We permit the entry of service animals but may prohibit the entry of other animals • Children (accompanied by an adult) and families are welcome • We may, at our sole discretion, require any Guest or group of Guests to utilise a designated area, or be seated as directed by our staff • Any person gaining unauthorised access to No1 may be liable for prosecution • Guests under the age of 18 may not consume alcohol while visiting No1 • As we have a shared responsibility to ensure that no Guest becomes intoxicated prior to flying, we reserve the right to limit alcohol consumption accordingly • Alcoholic beverages may not be taken from any No1 Lounge • If you use a Light Refreshment Voucher ("LRV") as payment or partial payment for entry into No1, you hereby assign any subsequent LRV issued by an airline for a continuous delay of the same flight to us • You may not use LRVs to purchase any consumables available for sale at No1 • While we may display flight information, we have no responsibility to inform you of flight information or changes to flight information, and are not responsible for missed flights • Unless caused by our intentional act or gross negligence, we are not liable for, and you agree that we neither accept nor owe any responsibility for, any loss or damage whatsoever to any person or property or the death of or injury suffered to any person or animal whilst at No1 • You agree to indemnify and hold us and our affiliates harmless against any such loss or liability, cost, expense, or damages arising from or in relation to your visit to No1 Lounges.
As a responsible purveyor of alcohol within the airport, and due to a rise in the number of alcohol related incidents, our lounges operate a Fit2Fly policy which is intended to highlight alcohol consumption within the airport.
Under UK and European Laws, it is an offence to board an aircraft whilst appearing to be drunk.
While we want you to enjoy your stay in the lounge, we also want to do our best to ensure that you avoid any potential issues regarding the boarding of your flight. Therefore, our staff will adhere to the following guidelines to make sure that not just your lounge stay, but also your holiday or business trip gets off to a great start. The safety of our staff and guests is our priority and as such, we reserve the right to eject any guests from the lounge whose behaviour under the influence of alcohol may compromise the safety of others, forfeiting any reimbursement. We reserve the right to refuse alcohol to any guest that appears to be drunk, who fails to show adequate identification when asked to prove age or any guest whose behaviour is inappropriate. By entering our lounges, you are agreeing to this policy. Our staff monitor alcohol consumption and will politely advise any guest of this policy and the law if they believe the levels of consumption may pose a threat to travel plans.
THE FIT2FLY SCHEME EXPLAINED:
Entry into a No1 Lounge is subject to our Conditions of Entry. In buying or using this Pass you are agreeing with us to abide by and be subject to the No1 Terms and Conditions, which may change from time to time, and may be viewed in full at www.No1Lounges.com • This pass entitles one person ("you" or "Guest") to enter the designated No1 Lounge ("No1", "we" or "us") • This Pass is non-refundable and is valid for a single visit, entry is restricted to the lounge location identified on the pass and can begin no sooner than three hours prior to your original departure time • In the event your flight delayed, all bookings made on no1lounges.com are eligible for Guaranteed Delay Cover. Any bookings purchased via third parties, partners and other websites are not covered but additional time in the lounge can purchased at our current rate, subject to space availability • Please note that you may be required to vacate the lounge 30 minutes prior to the lounge closing • Unless caused by our intentional act or gross negligence, we are not liable for, and you agree that we neither accept nor owe any responsibility for, any loss or damage whatsoever to any person or property or the death of or injury suffered to any person or animal whilst at No1 • You agree to indemnify and hold us and our affiliates harmless against any such loss or liability, cost, expense, or damages arising from or in relation to your visit to No1 Lounges. •
This Pass entitles one child aged 2-11 (the "Child") to enter into the designated No1 Lounge ("No1" or "us") when accompanied by the purchasing adult ("You") • In buying or using this Pass for the Child, you are agreeing with us to abide by and be subject to, and to ensure the Child abides by and is subject to, the No1 Terms and Conditions, which may change from time to time, and may be viewed in full at www.No1Lounges.com • This Pass is non-refundable and is valid for a single visit, entry is restricted to the lounge location identified on the pass and can begin no sooner than three hours prior to your original departure time • In the event your flight delayed, all bookings made on no1lounges.com are eligible for Guaranteed Delay Cover. Any bookings purchased via third parties, partners and other websites are not covered but additional time in the lounge can purchased at our current rate, subject to space availability • Please note that you may be required to vacate the lounge 30 minutes prior to the lounge closing • You and the Child may be required to utilise the designated family areas where available, or be seated as directed by our staff • • Unless caused by our intentional act or gross negligence, we are not liable for, and you agree that we neither accept nor owe any responsibility for, any loss or damage whatsoever to any person or property or the death of or injury suffered to any person or animal whilst at No1 • You agree to indemnify and hold us and our affiliates harmless against any such loss or liability, cost, expense, or damages arising from or in relation to your visit to No1 Lounges.•
These terms and conditions apply to No1 Lounges’s spa services (“Treatment(s)”) provided by No1 Lounges Ltd (“No1” “No1 Travel Spa”, “we” or “us”). By using a No1 Travel Spa Treatment you (“you”, “your”) agree to abide by the following terms and conditions and all other No1 Lounges Terms & Conditions (together “Conditions”). The No1 Conditions, which may change from time to time, and may be viewed in full at www.No1Lounges.com • By booking and/or using a Treatment, you agree that you have read, understand and shall be bound to abide by these Conditions•
You must be at least 16 years of age to receive any Treatment(s), or at least 14 years of age when accompanied by an adult also receiving a Treatment • You may book a Treatment either in person as a walk-in, or by calling Lounges Enquiries at +44 (0) 8442 64 64 40 • • We may accept or reject a booking request for Treatments at our own discretion • Payment in full is required at the time of booking by credit or debit card • Refunds will only be made if you cancel your booking at least 7 days prior to your scheduled booking • Your booking is only valid for the Treatment(s), date and time indicated at the time of booking •
The Treatments are subject to availability, and we apologise in advance if your particular requests are not available • Smart casual or business attire is encouraged and we reserve the right to refuse admission to any person dressed in a way that might be deemed inappropriate • In order to provide a private, safe, healthy and peaceful experience for all, the use of computers, videos, cameras, mobile telephones or personal stereos are prohibited in the Travel Spa •
You must complete our medical questionnaire in order to receive any Treatment(s) • Some of our facilities may not be suitable for persons suffering from certain health problems • It is your responsibility to check with your doctor regarding your medical condition prior to receiving any Treatment(s) and to advise us of any condition you may have at the time of booking • No1 Travel Spa does not provide certain Treatments for pregnant women during the first 12 weeks or after 36 weeks of pregnancy • If you withhold medical information from us in order to receive Treatment(s), you do so at your own risk and without liability to No1 •
Current Treatment prices are available on our treatment lists: Heathrow spa, listed on our Lounge Menu and posted in the Travel Spa • All prices and details are correct at the time of publication and are subject to change without notice • Prices are shown in local currency • As exchange rates fluctuate, you may notice that the price on your credit card bill may be different from that quoted in local currency at the time of booking • Refunds due to you from cancellations or amendments for your booking may change • No1 cannot be responsible for any changes in currency exchange rate fluctuation • Refunds will be processed in the same currency as the original booking • All prices are inclusive of taxes or charges including VAT that may be applicable at the time of booking • Other countries may add local sales taxes to the extent that it is customary • Gratuities are not included in the Treatment price •
Cancellations and amendments to your booking may be made by telephone to Lounges Enquiries • You will need to quote your confirmation number when you contact us • No refunds will be issued for a cancelled booking within 7 days of your scheduled Treatment(s) • Please note that your booking will not have been deemed cancelled or amended unless you have received confirmation from No1 • Cancellations and amendments made at any time may be subject to an administration fee of up to £5 • Refunds may only be issued to the credit/debit card that was used to make the original purchase • A handling charge may apply in the event of moneys being returned to your credit card • In the event you fail to appear for your scheduled booking, you shall not be entitled to a refund •
No1 reserve the right to cancel any booking if the premises are closed due to circumstances beyond our control, including, but not limited to, fire, disputes with employees, by order of any public authority or any other force majeure • No refunds will be paid in the event of flight delays or disruption due to security alert or other force majeure • There may be other safety/emergency/security situations where you may be required to vacate the Travel Spa, if for example, renovations are being made to the premises or the terminal buildings are closed for any other reason and there is no access to the No1 demise •
Guests are not allowed to bring food or drink into the Travel Spa • No1 Travel Spa operates no-smoking facilities and prohibits the use of electronic cigarettes. We reserve the right to impose a charge on any person who violates this policy whether or not the violation results in an alarm, damage, the evacuation of persons from the premises, or special cleaning • Violation of the no-smoking policy (including the use of electronic cigarettes) may result in eviction without refund • No1 reserves the right to remove any of your belongings you may have left in the Travel Spa after completion of your Treatment(s) • Any items left in the Travel Spa or in the No1 demise may be treated as unattended baggage and disposed of by security • Pets are not allowed in the Travel Spa •
We reserve the right to refuse service to anyone deemed to be abusive, aggressive, or for behaving in any other way that we deem may put our staff or property at risk, or for any other reason • In the event this happens, the booking may be terminated at any point before or after the booking time without refund •
We may hold and use the personal information collected from you in connection with your booking in order to meet our commitments to you, to market products and services to you, to improve customer service, and to comply with any legal, governmental or judicial requirement • From time to time, we may send electronic marketing or promotional material to you • We will hold all personal information at our registered office • You are responsible for ensuring the accuracy of any personal information which we hold • We will abide by all applicable privacy laws regarding your right to review and correct any personal information which we hold •
We are not liable for, nor do we accept any responsibility for, any loss or damage whatsoever to any person or property or the death of or injury suffered to any person whilst utilising the Treatments • Should you wish to register a complaint regarding any aspect of the Treatments, please write to No1 Lounges Ltd, Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU • We reserve the right to handle each complaint on an individual basis • Unless caused by our intentional act or gross negligence, we are not liable for, and you agree that we neither accept nor owe any responsibility for, any loss or damage whatsoever to any person or property or the death of or injury suffered to any person or animal whilst at No1 • You agree to indemnify and hold us and our affiliates harmless against any such loss or liability, cost, expense, or damages arising from or in relation to your use of the Treatments and/or Treatment products • No1 operates in accordance with the local licensing law • These Conditions shall be governed by and construed in accordance with English laws, and any action or other legal process with respect to any matter or thing in connection with these Conditions against us, or our affiliates, shall unless otherwise agreed by us, be instituted and carried out only in the appropriate courts of England •
These terms and conditions apply to No1 Lounges Bedroom bookings (“Bedrooms”) provided by No1 Lounges Ltd (“No1”, “we” or “us”). By booking a Bedroom (“you”, “your”) agree to abide by the following Terms and Conditions and all other No1 Lounges Terms & Conditions (together “Conditions”) • The Conditions may vary from time to time and the latest version may always be found at www.No1Lounges.com • In the event of any conflict between these terms and conditions and those on our website, the Conditions at www.No1Lounges.com shall apply • By booking a Bedroom, you agree to be bound by these Conditions • We expressly reserve the right to vary the Conditions at any time and without notice •
By making a booking with No1, you confirm that you have read, understand and agree to abide by these Conditions • We may accept or reject a booking request for a Bedroom at our own discretion • Bookings must be for am minimum of three hours • Payment in full is required at the time of booking • You must be at least 16 years of age, and any children under the age of 16 in your party must be accompanied by an adult aged 18 or over • All bookings are personal to you and may not be sold, assigned or otherwise transferred • Your booking will be confirmed after payment in full is processed and No1 issues you a booking reference number • No1 will issue an email containing your booking reference number and relevant booking information (“Confirmation Email”) • If there are any discrepancies within the Confirmation Email, it is your responsibility to immediately contact us on +44 (0) 8442 64 64 40 (“Lounges Enquiries”) to make corrections • Failure to timely correct any errors may later result in additional charges for changes to your booking reservation, which will be due at check-in • Your confirmation number must be quoted should you contact us • Your booking is only valid for the number of Bedrooms and persons indicated at the time of booking • Your Bedroom is guaranteed for you and is available for you to check into from the booked arrival time • You must vacate the Bedroom by the booked departure date and time • Failure to vacate the Bedroom on time will result in additional charges up to and including a full 24-hour rate • No1 reserves the right to remove belongings from the Bedroom after the expiry of the booking • Any items left in the Bedroom or in the No1 demise may be treated as unattended baggage and disposed of by security.
Cancellations and amendments to your booking may be made by telephone to Lounges Enquiries or via the No1 website no less than 24 hours prior to the check-in time • No refunds will be issued for a cancelled booking within 24 hours of the check-in time • Please note that your booking will not have been deemed cancelled or amended unless you have received confirmation from No1 • Cancellations and amendments made at any time may be subject to an administration fee of up to £5 • Refunds may only be issued to the credit/debit card that was used to make the original purchase • A handling charge may apply in the event of moneys being returned to your credit card • In the event you are late or fail to appear for your scheduled booking, you shall not be entitled to a refund or partial refund •
No1 requires that you present a valid credit, debit or charge card at check-in • This card will be used for the purchase of any incidentals such as food, drinks, mini bar consumables (whether or not declared by you), or entertainment you may require • We may charge your card up to the actual amount of loss sustained (including, but not exclusively, business interruption losses, repair and replacement costs) for missing or damaged property, and damage to or soiling of our Bedroom caused by you, your party or property •
No refunds or partial refunds will be paid in the event of flight delays or disruption due to security alert or other force majeure • There may be other emergency/security situations where you may be required to vacate your Bedroom, if for example the terminal buildings are closed for any other reason and there is no access to the No1 demise •
Prices are shown in local currency • As exchange rates fluctuate, you may notice that the price on your credit card bill may be different from that quoted in local currency at the time of booking • Refunds due to you from cancellations or amendments for your booking may change • No1 cannot be responsible for any changes in currency exchange rate fluctuation • Refunds will be processed in the same currency as the original booking • Bedroom prices are displayed in each Bedroom and are inclusive of taxes or charges including VAT that may be applicable at the time of booking • Other countries may add local sales taxes to the extent that it is customary • Food, beverages and any other extras or not included in the Bedroom price unless expressly stated • Current Bedroom prices are available at www.No1Lounges.com • All prices and details are correct at the time of publication and are subject to change without notice •
No pets are allowed in the Bedroom • Use of heating and/or cooking electrical appliances, such as toasters and mini cookers is strictly prohibited, and may set off the sensitive fire alarm system • No1 operates no-smoking facilities and prohibits the use of electronic cigarettes • No1 reserves the right to impose a charge on any person who violates this policy whether or not the violation results in an alarm, damage, the evacuation of persons from the premises, or special cleaning • Violation of the no-smoking policy (including the use of electronic cigarettes), may result in eviction without refund • No1 has some Bedrooms equipped with accessibility requirements • If you require a specially adapted Bedroom, please advise No1 at the time of booking • The Bedrooms are subject to availability, and we apologise in advance if your particular requests are not available • The website may contain a plan of the layout of the No1 Bedrooms • The plan will only be a general representation of the accommodation • Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan or in any description on the website •
Pursuant to airport rules and regulations, overnight guests are not permitted to leave their Bedrooms (or lounge, where applicable) between the hours of 2200 and 0430 • No1 staff will notify guests of any emergencies requiring evacuation, and will escort guests from the No1 facilities • No1 will immediately notify airport security of any violation of this policy •
We reserve the right to refuse service to anyone deemed to be abusive, aggressive, or for behaving in any other way that we deem may put our staff or property at risk, or for any other reason • In the event this happens, the booking may be terminated at any point before or after check-in without refund •
Be advised that London Heathrow is a secure facility • Existing security measures may require consent for bags to be screened by x-ray and searched by hand • Please note that this is a condition of booking and that failure to give your consent to screening and searching will result in you not being allowed to take your bags into the No1 demise • No1 reserves the right to access your Bedroom in the event of a security alert at anytime •
We may hold and use the personal information collected from you in connection with your booking in order to meet our commitments to you, to market products and services to you, to improve customer service, and to comply with any legal, governmental or judicial requirement • From time to time, we may send electronic marketing or promotional material to you • We will hold all personal information at our registered office • You are responsible for ensuring the accuracy of any personal information which we hold • We will abide by all applicable privacy laws regarding your right to review and correct any personal information which we hold •
We are not liable for, nor do we accept any responsibility for, any loss or damage whatsoever to any person or property or the death of or injury suffered to any person whilst utilising the Bedroom • Should you wish to register a complaint regarding any aspect of the Bedroom, please write to No1 Lounges Ltd, Attn: Bedrooms, Cutlers Exchange, 123 Houndsditch, London, EC3A 7BU • We reserve the right to handle each complaint on an individual basis • Unless caused by our intentional act or gross negligence, we are not liable for, and you agree that we neither accept nor owe any responsibility for, any loss or damage whatsoever to any person or property or the death of or injury suffered to any person or animal whilst at No1 • You agree to indemnify and hold us and our affiliates harmless against any such loss or liability, cost, expense, or damages arising from or in relation to your use of the Bedroom • No1 operates in accordance with the local licensing law • These T&Cs shall be governed by and construed in accordance with English laws, and any action or other legal process with respect to any matter or thing in connection with these T&Cs against us, or our affiliates, shall unless otherwise agreed by us, be instituted and carried out only in the appropriate courts of England •
Our airport VIP Departure Service at Birmingham, Gatwick, and Stansted Airport is provided by Complete Travel Connections, and at Heathrow Airport by Asprey Aviation. By purchasing this product from our site you are agreeing to the suppliers terms and conditions which can be found here for CTC or here for Asprey Aviation. Please note bookings which are made or amended within 48 hours of flight time will be subject to a £40 additional charge.
The service can only be delivered three hours prior to your flight time or at the time requested within those three hours at the point of booking. Delayed flights or late arrivals will result in the booking being forfeited with no refund.
It is the responsibility of the booker to notify No1 Lounges during operating hours* if a flight time/destination has been amended by the airline. Failure to advise No1 Lounges of the flight change will result in our service provider not being able to deliver the booked VIP package, and the cost still being enforced.
If any flight details are provided incorrectly at the time of booking the VIP service, No1 Lounges are not responsible for the VIP service not being fulfilled, and the booker will still be charged the required fee.
The following Terms and Conditions apply to a person who booked and purchased lounge entry (“Customer”) from No1 Lounges Ltd (“No1”) into a third party lounge facility (“Lounge”).
In exceptional circumstances, we may need to transfer the fulfilment of your lounge booking to another organisation or entity. The operator of each lounge listed on No1Lounges.com is also subject to change. We will notify you if such an event occurs, but this will not affect your rights or our obligations under these Terms.
The Customer must present a valid booking confirmation (“Booking Confirmation”) to the Lounge reception in order to gain access to the Lounge. A Booking Confirmation is valid when it is generated by No1 and issued to the Customer after the Customer has provided all required information for a Booking and processed payment from the Customer’s credit card. The Booking Confirmation is non-transferable. Entry into a Lounge is only permitted on the date of travel, for the time booked, and for the number of customers shown on the Booking Confirmation. The Customer may include a maximum of six passengers per Booking (including, where permitted, infants and children). Please see Group Bookings section below if booking for more than six. Admission for additional customers shall be at the discretion of the Lounge staff and subject to an entry fee set by the Lounge, to be paid by the additional customer(s) to the Lounge at the time of entry. Each Customer must be in possession of a valid flight ticket and boarding pass for a departing flight on the same date as the Lounge Booking. All lounge bookings begin three hours prior to the Customer's flight time, unless indicated differently within the Lounge conditions of entry and on the Booking Confirmation. Customers may extend their stays only at the discretion of the Lounge staff. Any additional charge for an extension must be paid by the Customer directly to the Lounge. Children (where permitted) must be accompanied by an adult at all times. The cost for child entry is based on an age range, and is determined by the Lounge. Any infants or children causing upset to other Customer's comfort may be asked to vacate the Lounge facilities or to utilise a designated family area.It is the Customer’s responsibility to confirm that the Lounge location is accessible from the terminal they will be travelling from and that the hours of Lounge operation match their travel plans. Customers should contact their travel provider before booking to confirm this information. No1 will not be held liable to any Customer who has booked an incorrect or inaccessible Lounge. No1 will not refund any unused Bookings under these or any circumstances. Please note that all Lounges reserve the right to refuse entry 30 minutes before the Lounge closing.
Each Customer entering a Lounge must abide by the rules and policies of that Lounge (“Lounge Conditions”), which can be obtained directly from the Lounge. Likewise, Customers must behave and dress in an orderly and correct manner and not in violation of the Lounge Conditions. Lounge staff have the right to terminate the Lounge visit early or to refuse entry to any Customer who is intoxicated or behaving in a disorderly fashion, or is otherwise in violation of the Lounge Conditions. These decisions shall be made at the Lounge’s discretion and no refund will be given in these circumstances. A Booking Confirmation only provides the Customer with admittance to a Lounge; it does not guarantee the Customer’s stay. All facilities and refreshments (“Offerings”) that may be available inside any Lounge are provided at the sole discretion of the Lounge and are outside No1’s control. The shower facilities in the No1 Lounge, Heathrow, are provided free of charge to lounge guests, however, there is a charge of £10 to those guests that have accessed the lounge via a lounge-scheme card (such as Priority Pass, Dragonpass, Lounge Club or Lounge Key). Non-lounge guests are welcome to use the shower facilities, at a cost of £15.
All Group Bookings (more than 8 people)* must be made directly with No1 and only on a request basis. Each Lounge maintains its own requirements for Group Bookings, and No1 will assist in making sure these requirements are met. If a Customer wishes to add more than seven members to his Booking, please contact the No1 Lounges customer service team on UK Tel: 0203 283 8449 or use our 'Contact us' form giving at least 48 hours advance notice. Each Lounge maintains the discretion to accept or deny Group Booking requests. Some Lounges may not accept same sex groups and hen/stag parties are strictly prohibited. Any groups that have not been pre-booked in accordance with our Group Booking policy will be refused entry to the Lounge and no refund offered.
*Please note, our partner lounges maximum group booking limit may differ from the No1 Lounges limit.
Payment of the total Lounge entry fee must be made through No1’s website or with our customer services team over the telephone at UK Tel: 08442 64 64 40. The fee is inclusive of VAT.
All cancellations of Bookings and Group Bookings must be made in writing at least 48 hours prior to the visit date and time as shown on the Booking Confirmation. Any cancellations received less than 48 hours prior to the visit date and time will be subject to 100% cancellation costs. No1 will issue refunds back to the Customer’s credit/payment card used for the initial purchase less a £5 fee for administration costs. No refund will be given for any cancellation received by No1 less than 48 hours before the visit date and time. No1 reserves the right to charge the Customer's designated credit card for the full cost of any Lounge entry where the Booking has been cancelled and a refund made to the Customer yet the cancelled Booking Confirmation was then subsequently presented at the booked Lounge and used to gain admittance by the Customer and/or any other guests shown on the cancelled Booking Confirmation. Cancellations of Group Bookings shall be handled as stated in the Group Bookings section above.
If a Customer wishes to make a complaint, please use our 'Contact us' form.
No1 shall not be held liable for either the non-provision of any Offerings or for the cost of any Offerings that are provided and charged to any Customer while visiting a Lounge. No1 shall not be held liable or accept responsibility for amended opening\closing times of a Lounge, actions or inactions of the Lounge staff, the condition of the Lounge premises, and/or any damage or injury to the Customer or Customer’s property will visiting a Lounge. Any disputes on matters not related to No1 that occur between Lounge staff and a Customer are to be settled between the Lounge entity and the Customer without No1’s involvement. No1 shall not be held liable for any such disputes (or any others), which are outside its control. Any loss or damage caused inside a Lounge by a Customer is the sole responsibility of that Customer and No1 shall not be held liable for any costs of repair or compensation that are rightfully payable by the Customer who caused the loss or damage. No1 shall not be held responsible for any direct or indirect loss incurred by a Customer or guest who missed their flight whilst visiting a Lounge booked through the No1 Lounges website.
